IT organizations have slowly but gradually accepted that the pace of change in IT has been radically accelerated by Cloud computing. At DLH, we help our clients optimally utilize their ongoing investments in on-premises and colocation-based IT assets. Through careful planning and by focusing on pervasive automation of infrastructure and operations tasks, we support our clients to cope with the relentless rate of change in IT. At DLH, we partner with our clients to use automation to accelerate infrastructure innovation and help them define a lifecycle for automation assets, as well as setting standards for version control, testing, and a release process that provides a robust foundation. We identify continuous delivery (CD)-based orchestration tools upon which our clients can build their IT platforms to ensure extensibility and integration with their Cloud initiatives.
Leverage a combination of good judgement, clear communication, and technical and interpersonal skills to improve the customer experience and overall service delivery
Service Delivery and Onboarding
Create a positive experience for clients during service delivery and onboarding, so the users understand the service (what, why, when) and how to maximize the value of it
Build a robust, service-focused, and client-centric wa